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About the Tolling Customer Ombudsman (TCO) Established in 2004, the Tolling Customer Ombudsman (TCO) provides an independent dispute resolution process for customers of Linkt Sydney, Linkt Brisbane, a...
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Make a Complaint - Tolling Customer Ombudsman
Please note: TCO is unable to assist you if you have not first tried to resolve your complaint with the relevant toll road operator. If you have tried resolving your complaint with the toll road opera...
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Process - Tolling Customer Ombudsman
Frequently asked questions about our process What do I need to do first? Before we can help with a dispute, you have to give the toll road operator a chance to resolve things. Contact details for the ...
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About Us - Tolling Customer Ombudsman
Evolution of the TCO dispute resolution scheme History of the TCO When it was first established in 2004, the Tolling Customer Ombudsman scheme was established by CityLink. It was a process for an exte...
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Decisions - Tolling Customer Ombudsman
Decisions Normally, the TCO process facilitates a resolution by agreement between the parties about how best to fix a consumer’s concerns. However, if the parties cannot agree how a dispute should be ...
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Careers - Tolling Customer Ombudsman
Current vacancies None Closed vacancies Tolling Customer Ombudsman As part of the refreshing of the TCO service offering, we are undergoing an open recruitment process for the ongoing Tolling Customer...