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Men
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Women
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Popular pages
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Invaluable Customer-Centricity Lessons From Tesco – The Customer Blog
Tesco: The Darling of Customer Marketing Guru's Issues Its Fifth Profit Warning Tesco continues to struggle. According to this piece from the Guardian newspaper, Tesco has issued its fifth profit warn...
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Customer Experience – The Customer Blog
Posts about Customer Experience written by Maz Iqbal
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Are You Using Digital Technologies to Improve or Degrade The Customer Experience? – The Customer
Digital technologies can be used to improve the Customer Experience. For example, by: -Enabling the customer to do more more for him/herself e.g. check/update account information, find relevant inform...
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Customer Experience: what matters most to customers? – The Customer Blog
Customers are demanding greater product quality in tough times In my last post I set out the key organisational attributes and barriers that organisations face in excelling at crafting and delivering ...
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On Customer Obsession – The Customer Blog
Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. It's often used as an exhortation to the Bottoms - those on the front line. S...
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The three pillars of customer-centricity – The Customer Blog
There are countless articles and viewpoints on what constitutes customer-centricity. I find most of the published viewpoints simplistic, confusing, contradictory, lopsided or simply self-serving. Wh...