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Professional Speaker, CX Author | Steve Whittington
Steve Whittington, professional speaker, executive, director, entrepreneur, author, passionate about helping organizations become consumer centric and grow
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Steve Whittington
Enhance your Learning Journey. Take a Deeper Dive into Customer Experience, Leadership and Emerging Marketing Trends
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What is a customer council? - Steve Whittington
A traditional customer council has been a strategic advisory board, comprised of the top customers of an organization, gathered to advise the companies' management on industry insights and set priorit...
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Preparing for your Digital Transformation - Steve Whittington
Now more than ever, all businesses need to "go" digital and transform their organization's overall experience and processes into digital processes, no matter if they are retail, manufacturing, profess...
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Lessons from the Alpine in Leadership
This speech will take you through the leadership frame work that Steve uses to reach the highest points around the globe, and how he brings it back home to the teams he is part of everyday.
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Four typical stages of classifying leads
Lead classification in B2B is a waterfall: Marketing Collected Lead, Marketing Qualified Lead, Sales Qualified Lead, which becomes an opportunity.