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Optimum Enterprise
Enterprise Intelligence
What kind of customer experience does your organization provide? Are your customers pleased? Do your internal processes help or hinder service delivery? How can you perform bet...
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Market Research Software
Software for market research
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Interactive Voice Response
Optimum Voice Response (IVR)
With our easy-to-use designer, call center administrators define the customer experience for all calls as they are guided through IVR menus and prompts, into ACD queues an...
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Optimum Market Research
Optimum Market Research
Market Research
Optimum is a comprehensive market research survey solution, enabling rapid development of Online, Email, Telephone, Intercept, Social and Mobile surveys utilizi...
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Call Center Management
Optimum Call Center Manager
Supervisors and administrators can easily monitor their remote agents as effectively as if they were in the same building, by listening to live calls and recordings, viewin...
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Auto Dialer for OptimumESP
Optimum Auto Dialer
Power Dialing is normally used when you have a small number of agents and a large number of contacts you need to contact quickly.
Call centers with a small number of agents that p...