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Popular pages
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Five Scales to Measure Customer Satisfaction – MeasuringU
Disconfirmation scales Somewhat confusingly, satisfaction scales also have a subgroup called satisfaction scales. I’ve broken this group into three further subgroups (unipolar rating scales, unipolar ...
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Measuring Usability with the System Usability Scale (SUS) – MeasuringU
Jeff Sauro, PhD February 3, 2011 It is the 25th anniversary of the creation of the most used questionnaire for measuring perceptions of usability. The System Usability Scale (SUS) ...
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Getting Started Finding the Right Sample Size – MeasuringU
Jeff Sauro, PhD August 23, 2016 But knowing how many participants you should use is not a simple question. What’s particularly difficult about learning how to compute the right sa...
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A Guide to Task-Based UX Metrics – MeasuringU
Jeff Sauro, PhD • Jim Lewis, PhD April 26, 2022 When quantifying the user experience of a product, app, or experience, we recommend using a mix of study-level and task-based UX met...
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How to Measure Findability – MeasuringU
We need to increase findability! We test a lot of home pages and website redesigns and one of the stated goals is usually to increase findability. By findability, most development teams mean they want...
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15 Common Rating Scales Explained – MeasuringU
Variety in question types can be both a blessing and a curse. Having many ways to ask questions provides better options to the researcher to assess the opinion of the respondent. But the wrong type of...