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Books | Martin Newman
100 Practical Ways to Improve Customer Experience image
"The vital importance of customer-centricity is an enduring business truth. Newman and McDonald's book creates a contemporary perspective on ho...
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About | Martin Newman
Martin has worked for 40 years leading the multichannel operations for some of the world’s most recognisable retail brands. These include Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harr...
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Speaking | Martin Newman
speaking
Martin is one of the world's most sought-after speakers in customer experience and customer centricity, who has taken centre stage at many leading global events and presented keynotes and str...
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Articles
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Insights | Martin Newman
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Advisory | Martin Newman
Businesses and Brands
Martin advises across consumer-facing industries, including retail, automotive, travel, hospitality and financial services.
Having Martin on your team can bolster your skills and...