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Popular pages
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Tips & Cases
Complaints contain valuable information about when and how things go wrong. By sharing tips & cases about common issues, we aim to help things go right.
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Join the IFSO Scheme
Register to become a Participant of the IFSO Scheme. Discover the exclusive resources available to participants: complaint process map, training and events
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About Us | Insurance & Financial Services Ombudsman
Since 1995, the IFSO Scheme has provided a free and independent service for thousands of consumers. Each year we respond to over 3,000 complaint enquiries…
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Find a Participant
Find a Participant Search for IFSO Scheme Participants: insurers and financial service providers. The IFSO Scheme can only investigate complaints about Participants of our Sch...
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Document Library | Insurance & Finance Services Ombudsman
The IFSO Scheme's Constitution requires an independent review of the IFSO Scheme at five yearly intervals. The independent reviews help the IFSO Scheme to…
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Complaints | Make A Complaint
The IFSO Scheme resolves complaints about insurance and financial services. Our service is independent, fair and free for consumers. It is entirely…