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Dashboard - LiveVox Docs
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Introduction to LiveVox
Introduction to LiveVox LiveVox is a cloud-based contact center platform that you can use to manage and interact with customers across multiple channels, including voice, email, text, and social media...
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Dashboard - LiveVox Docs
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Introduction
Introduction LiveVox's Agent Desktop feature enables you to configure agent desktops to interact with customers across voice, email, SMS, and webchat. These configurable desktops automate tasks and pr...
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Email
Email The LiveVox Email feature helps you manage customer email interactions within the LiveVox platform efficiently for better digital relationships with your customers. With Email, you can create an...
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Managing Service Groups
Managing Service Groups A service group is defined as a virtual grouping of services used for call routing or reporting. A service group can be used to define which outbound services an agent can be...