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Popular pages

  • Centech Solutions

    CENTECH CALL CENTER SOLUTIONS Centech Solutions is an international contact center consulting firm specializing in customer experience solutions, contact center technology, outsourcing program manage...

  • About Us « Centech Solutions

    A New Way of Looking at Your Customer’s Experience (CX) The way customers feel about your company affects the viability of your company. Your contact center is responsible for creating that experienc...

  • Technology Solutions Selection, Design, and Implementation « Centech Solutions

    Communications System Selection and VoIP Network Design Centech has conducted Voice over IP (VoIP) implementations worldwide for more than 20 years, including Automatic Call Distributor and Communicat...

  • Our Team « Centech Solutions

    President Since founding Centech Solutions over 20 years ago, Bill Saums has led contact center consulting projects for firms ranging from Fortune 500 companies to Internet startups worldwide. Clients...

  • Business Process Engineering « Centech Solutions

    Business Process Engineering Making the right decisions in building or expanding a contact center has long term impact. Centech helps you make the right design and deployment decisions. We assist in p...

  • Outsourcing Assessment & Vendor Selection « Centech Solutions

    Outsourcing Assessment & Vendor Selection In choosing core competencies, some companies choose to outsource.  Other companies have found that they can better manage their own contact centers, and choo...

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