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Popular pages
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The HelpDocs Blog - Insights on Customer Support & Building a SaaS Startup
We made knowledge base software to drive down customer support ticket volume. In our blog, we write about how to support your customers smarter.
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Introducing Our First Guide: Building a Knowledge Base from Scratch
Like an author getting started on their next novel, writing and organizing a knowledge base can be a daunting, confusing task.
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How to Create a Seamless External and Internal Knowledge Base Experience
Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.
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How to Start Understanding Your Knowledge Base Analytics
Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.
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How To Build & Launch Your First Multilingual Knowledge Base
Launching a Multilingual Knowledge Base can be daunting. In this guide, you'll find strategies to ensure customers around the world can help themselves.
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How to Strive for an Accessible Knowledge Base
Knowledge Bases are jam-packed full of useful information—but can everyone digest it? Dive into how to make your Knowledge Base more accessible.