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Request Tracker
RT 4.4 and RTIR 4.0 have reached end of life. Best Practical no longer provides updates or security fixes for these versions. Upgrade to Request Tracker 6 for continued support, new features, and impr...
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Request Tracker — Best Practical Solutions
We call RT’s knowledge base feature Articles. Articles provide a way to create canned responses for answering frequently asked questions. Articles can be easily inserted into ticket replies or search...
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Download — Best Practical Solutions
Tell us more about your project By checking this box, you accept that BPS may contact you with information we believe would be helpful or relevant to you. Sending you to t...
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About Best Practical — Best Practical Solutions
Best Practical was founded to provide enterprise support, custom development, and training services for Request Tracker users large and small. We are fully committed to supporting Request Tracker ...
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Remote Training — Best Practical Solutions
Training
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Training Videos — Best Practical Solutions
Training Videos