Zammad Admin Documentation — Zammad Admin Documentation documentation

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• Zammad - Documentation for administrators — Zammad documentation

  Zammad Manage Read the Docs v: latest Versions

• Knowledge Base — Zammad documentation

  Each category in the knowledge base must be given an icon. Icons appear prominently in the main menu, like so: Warning

• Users — Zammad documentation

  Wish you could add your own fields to the New/Edit User dialog? You can! To learn more, see Objects. ▶️ Active Disabling this flag is a soft alternative to deleting a user. So what’s the difference? T...

• Roles — Zammad documentation

  create/edit knowledge base articles Zammad has dozens of these permissions, which is a lot to keep track of. So instead of saying “This user has permissions A, B, and C”, Zammad says “The agent role ...

• Organizations — Zammad Admin Documentation documentation

  In most cases, agents can, too (using the ticket pane or organization detail page).

• Zammad - Documentation for administrators — Zammad documentation

  Zammad Read the Docs v: 3.6 Versions